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Frequently Asked Questions
  • What happens if I am not satisfied with the products I have received?

    If, for any reason, you are not happy with your order, you can contact us through our 24 hours call center number at 7000-40-80, within 14 days and claim a full refund of your payment, or a replacement of your goods.

  • What happens after my order is complete?

    As soon as you finish your order you will get a confirmation email from us, on the email address you have submitted.

    In less than 24 hours, you will be notified on your mobile phone that your order is ready for pick-up or delivery, according to the shipping method you have chosen

  • I want to pay online but I don’t have a PayPal account. What can I do?

    If you don’t have a PayPal account you don’t have to worry. The safe gateway platform PayPal, allows you to proceed and pay with your debit or credit card, even if you don’t have an account, while you can easily create your PayPal account on your checkout.

    1. At your checkout choose «Proceed with PayPal»
    2. Then choose «Pay with Debit or Credit Card»
    3. Enter your card information
    4. Create your PayPal account (only for the 1st time), by entering your password and date of birth.

    Choose «Agree & Pay» and your order is done!

  • What payment options do I have for my order?

    At your checkout, you can choose the way you want to pay for your order from the 2 below options:

    1. Online payment through safe gateway platform PayPal. You don’t have to have a PayPal account for this option.
    2. Cash on pickup from your nearest GAP Akis Express

  • What shipping options do I have for my order?

    During checkout, you can choose the way you want to receive your order from the following options:

    1. Pick-up from your nearest GAP Akis Express, based on the address you have submitted. For this service there is a charge of €2.00.
    2. Home Delivery at your door. For this service, there is a charge of €3.00.

    *Note: The Home Delivery service is valid only for orders completed and payed online, on our website

  • How can I purchase EvZin Bio products?
    1. Buy online from our website
    2. Call us on our national phone number 7000-40-80
  • How can I communicate with EvZin Bio?

    If you need help or have a question, you can communicate with us in the following ways:

    1. By phone on our national call centre number: 7000-40-80 (24hours) or directly with our offices in Nicosia at 22011296
    2. By email at
    3. By personal message on our Facebook page
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